Thank you for shopping at Poser London. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy for detailed information about our process.

1. Shipping Information

We offer reliable and efficient shipping options for both domestic and international orders. All orders are processed within 1-2 business days, excluding holidays and weekends. You will receive a notification email once your order has shipped, along with tracking details.

2. Shipping Methods and Delivery Times

We offer the following shipping methods:

  • Standard Shipping (UK): 3-5 business days
  • Express Shipping (UK): 1-2 business days
  • Standard International Shipping: 7-14 business days
  • Express International Shipping: 3-7 business days

Please note that shipping times may vary depending on your location and customs processing times.

3. Shipping Rates

Shipping rates are calculated at checkout based on your delivery address. Shipping costs will be displayed before you complete your purchase.

4. Free Shipping

We offer free standard shipping on orders over £[Amount] within the UK. International free shipping thresholds may vary. Check our promotions page for ongoing offers.

5. Order Processing

Orders are processed Monday through Friday. We do not process or ship orders on weekends or public holidays. Once your order is shipped, you will receive an email with tracking information to monitor your delivery.

6. International Shipping

We are happy to ship internationally to select countries. For international orders, please note that customs fees, import duties, and taxes may apply depending on your country of residence. These charges are the responsibility of the customer.

For more information on international shipping restrictions or if you don’t see your country listed, please contact our customer support team at [email].

7. Delivery Issues

If you encounter any issues with your delivery, such as delays or missing packages, please contact our customer service team at [email]. We will assist you in resolving the issue as quickly as possible.

8. Lost or Damaged Items

We are not responsible for any lost or damaged items once the package has been handed over to the shipping carrier. However, if you believe your package has been lost or damaged in transit, please contact us, and we will work with the carrier to assist you.

9. Changing Your Shipping Address

If you need to change the shipping address after placing an order, please contact us immediately at [email]. Once the order is shipped, we cannot change the address.

10. Returns & Exchanges

If you’re not satisfied with your order, please refer to our [Returns Policy] for information on how to return or exchange items.